FAQ

Answers to the most common questions about shopping at Elyvora. Can't find what you need? Email support@elyvorallc.com.

How long does shipping take?

Orders are processed within 3–5 business days after payment is confirmed. Delivery typically takes up to 14 business days after your order ships, depending on your location and customs.

Do you ship worldwide?

Yes. We ship to most countries worldwide. Customs duties or import taxes, where they apply, are the customer's responsibility.

How can I track my order?

Once your order ships you'll receive a confirmation email with tracking information when available. Please allow 24–72 hours for tracking to become active.

What is your return policy?

You can request a return within 30 days of receiving your order if the item arrived damaged or defective, or if you received the wrong item or wrong size. Items must be unworn/unused, with tags and in original packaging. Email support@elyvorallc.com to start a return.

When will I get my refund?

Once your return is received and approved, your refund is issued to your original payment method within 10 business days.

Is checkout secure?

Yes. Checkout is powered by Shopify and payments are processed securely by trusted payment providers. We never store your full card details.

How do I choose the right size?

Check the size details in each product listing and compare them with your own measurements. If you're unsure, contact us before ordering and we'll help.

When should I order for Christmas?

Because delivery can take up to 14 business days after processing, we recommend ordering Christmas gifts as early as possible – ideally by late November.

How can I contact customer support?

Our team is available 24/7 at support@elyvorallc.com or (816) 816-5848. Include your order number for faster help.